Terms & Conditions
Publication Date: 1 August 2025
Your privacy is extremely important to us. This policy explains what personal information we have, how we use it and how you can check and update any of your personal information. For the purposes of this Privacy Policy, when we refer to:
→ The type of Information we have
→ Where do we get your information?
→ How we share your information
→ Why we keep hold of your information
| Category | Examples |
|---|---|
| Who you are | Name, phone, address, gender, age, payment details, driving license. |
| Usage Data | Call, text, surfing records, billing history, app usage times. |
| Location | Network location (phone masts) and GPS location (satellites). |
* Note: We don't look at message content or listen to calls unless you are talking to our advisors.
We work with Utiq SA/NV to provide online identifiers (Network Signals) to support digital advertising. This is off by default and only works if you provide explicit consent.
Request details of info we hold.
Stop consent for marketing anytime.
Ask us to update inaccurate info.
Request deletion in certain cases.
Restrict how we process data.
Receive info in usable formats.
Generally kept for 1 to 7 years after you leave us, depending on legal requirements, fraud prevention, or police evidence needs.
For data queries or to exercise your rights:
Email: datarightsteam@o2.com
DPO: DPO@o2.com